Privacy Policy

Last Updated: January 7, 2026

At Swift Convo ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclosure, and safeguard your data when you use our website and WhatsApp Business messaging platform (the "Service").

1. Information We Collect

We collect information that you provide directly to us when you register for an account, use our services, or communicate with us.

• Account Information: Name, email address, phone number, business name, and payment information.
• WhatsApp Business Data: Information required to connect your WhatsApp Business API account, including WhatsApp Business Account (WABA) ID and phone numbers.
• Communication Data: Content of messages sent and received through our platform for the purpose of transmission and temporary logging (see Data Retention Policy).
• Usage Data: Information about how you use our platform, including login times, features accessed, and campaign performance metrics.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Service.
• Process your transactions and manage your account.
• Facilitate the sending and receiving of WhatsApp messages via the Meta Cloud API.
• Communicate with you regarding updates, security alerts, and support using email or WhatsApp.
• Analyze usage patterns to improve our platform's functionality and user experience.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With third-party vendors (e.g., payment processors like M-Pesa/Stripe, cloud hosting providers) to facilitate our services.
• Meta Platforms (WhatsApp): Your message data is processed by Meta strictly for the purpose of delivering messages via the WhatsApp Cloud API.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency in Kenya).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at [email protected].

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Swift Convo
The Billows, Ring Road
Kilimani, Kenya
Email: [email protected]